Question 1

How do I get there?

Accepted Answer

The Haunted Hayride is located at 3329 Eddy Rd, Williamson NY 14589.  From Rochester, take Rt. 104 East to Rt. 21 and look for the big lighted sign.  Travel South on Rt. 21 for approximately 1 mile. Look for the big lighted sign for Eddy Rd, turn and follow the arrows to the Hayride.  You’ll know you’re there when you see the scary red-glowing eyes on the top of the barn silo on your right-hand side.

Question 2

What days will you be open?

Accepted Answer

Dates:Fridays: October 2, 9, 16, 23, 30 (Last night)Saturdays: September 26 & October 3, 10, 17, 24Sundays: October 11 & 25

Question 3

Hours will you be open?

Accepted Answer

Times are: Friday/Saturday/Sunday 6:30pm-10:00pmSunday, October 25 only 6:30pm-9:00pmFirst wagon leaves as dusk. Attractions will remain open until all guests have gone through.

Question 4

How much does it cost?

Accepted Answer

GA Online ($38.93) – Faster check-in and less time waiting at the Box OfficeThe Barnes Firm Line Jumper Pass ($55.62)​Buy at the Door ($33) – Save a couple bucks if you don’t mind a little extra wait.ONLINE TICKET HOLDERS: When you arrive at the Haunted Hayride of Greater Rochester head to the line for “ALREADY HAVE YOUR TICKETS”To ride on the same wagon with your friends please ensure everyone has purchased a ticket  in advance, and you all stand in line together. If someone in your group needs to purchase a ticket at the box office you will either need to stand in the “NEED TO PURCHASE” line with them, forgoing your speediness, or you will ride on separate wagons.At the box office you will receive a boarding pass for the Haunted Hayride Wagon. General Admission Boarding tickets are on a first come first serve basis, with the exception of The Barnes Firm Line Jumper tickets (which are the only timed tickets).The box office opens at 6:30pm each operating night. Generally speaking your wait time for your wagon is shorter the earlier in the night you come.

Question 5

How scary is the Haunted Hayrides/Haunted House experience?

Accepted Answer

It’s scary. There are plenty of surprises and “around the corner” scares (and sets) designed to keep your heart racing and adrenaline pumping. It is not for the faint of heart.

The Hayride and Haunted House are not recommended for children under 8 years of age. It is a high scare, high startle content experience. There will be no refunds after a ticket is purchased and a patron has entered the Hayride.

The Hayride and Haunted House are not recommended for people with heart or back problems, pregnant women, people prone to seizures or anyone who has an affliction that is made worse by fear, anxiety or flashing lights. Also, this event is not recommended for anyone with health issues that can be made worse or aggravated by riding this ride and/or any other form of participation.

Question 6

Is there a parking fee?

Accepted Answer

No. Parking is free but limited so carpool if you can!

Question 7

How long does it take?

Accepted Answer

The Haunted Hayride typically runs approximately 25 minutes.  It can—but rarely runs up to 30 minutes. The Haunted House takes approximately 10 minutes for the average person.

Question 8

How do I purchase tickets?

Accepted Answer

You can purchase tickets at the door. Our box office accepts both cash and credit card.  You can purchase advance tickets online here.

Question 9

What rules must I follow while visiting the Haunted Hayrides?

Accepted Answer

For your safety and the safety of other customers and our employees, we have a number of basic rules which must be followed at all times:  Please….
NO SMOKING on the wagon or inside the attractions at any time.
No food or beverages on the wagon
Do not stand on the wagon
Do not leave the wagon at any time.  Anyone leaving the wagon during the Hayride will be escorted off the premises.
No running…the terrain is uneven.  It’s a working farm.
No intentional touching of actors
No flash cameras or video photography allowed
No flashlights or lighters are allowed to be used on/in any attraction
No picking and/or throwing apples (or throwing anything else for that matter)
Please refrain from going to the bathroom inside any of the attractions
Do not bring any weapons, alcoholic beverages, or pets to the Hayrides
Do not wear open toes shoes or flip flops
Individuals who appear intoxicated will be removed from the venue, with absolutely no exceptions

Question 10

Is the Haunted Hayrides wheelchair accessible?

Accepted Answer

The Hayride may be able to accommodate wheelchairs.  The Haunted House is not fully wheelchair accessible due to stairs, narrow hallways, and typical Haunted House props and elements an individual may encounter. Please contact us for more information before visiting.

Question 11

Can I wear my own costume to the Haunted Hayrides?

Accepted Answer

Costumes are okay, but masks are not allowed for the safety of our employees and guests.

Question 12

Is there a different admission price for children?

Accepted Answer

No, with the exception of children under the age of 2, who are free—only if they sit on the lap of a parent during the Hayride.  Again, we do NOT recommend children under 8 years of age.

Question 13

What is the age limit/requirement to get in to the Haunted Hayrides?

Accepted Answer

We do not recommend any of the Haunted Hayrides attractions for children under age 8. However, it is up to the parents. Children under 8 must be escorted by an adult. Many young children will have a great time.  Others will not make it all the way through. (Even some adults get too scared to make it through)  We incorporate loud music, strobe lights, fog machines and gory creatures to make up our shows.  Please be aware that if you (or a member of your party) are too scared to make it through, THERE ARE NO REFUNDS. (EVEN IF you have not started the Hayride)

Question 14

Do you offer group discounts?

Accepted Answer

We offer group discounts for parties exceeding 25 people. If you are interested in booking a wagon for a large party, please email us at hauntedhayridesrochester@gmail.com

Question 15

What if it rains or snows? Will Haunted Hayrides close if the weather is bad?

Accepted Answer

We have rarely closed due to inclement weather—Haunted Hayrides run rain/snow or shine. Most of the Haunted Hayride is outside so you will get wet/cold—dress accordingly. We do have covered areas outside to take cover if it’s raining. We will do our best to post an update on social media or make announcements on the radio in the event of a closure. Be sure to refresh your page for the most current information. In the event of closure due to severe weather, purchased tickets can be redeemed on another night.

Question 16

What kind of effects should I expect?

Accepted Answer

There will be blood, demons, ghosts, phantoms, zombies, violence, gore, loud noises, gunfire, chainsaws, strobe lights, stairs, tight passageways, darkness, smoke, fire and destruction. You may get a little water sprayed on you.

Question 17

If they scare me, can I hit them, kick them, and scream at them?

Accepted Answer

Scream all you want—that’s the fun of it.  If you assault any of our staff, Wayne County Sheriff officers will take you directly to jail. For the safety of our guests and staff, we use security cameras throughout the event.

Question 18

Will I be injured, tortured, dismembered, or killed at your event?

Accepted Answer

We go to great lengths to provide a fun, safe experience for our guests. If you follow our rules, stay on the wagon, follow the direction of your wagon guides and do not touch the employees or scenery, you will make it through safely. We have a security team on the premises during all hours of operation for your safety.

Question 19

Can I take pictures or video?

Accepted Answer

No flash photography is allowed on the Hayride.  General photography is fine.  Press members must obtain permission at least 24 hours in advance for any filming.

Question 20

Will Haunted Hayride “actors” touch me?

Accepted Answer

No. Haunted Hayrides of Greater Rochester is a touchless attraction. Our actors will get close and do their best to give you a good scare, but they will never touch you intentionally. Likewise, we ask that guests do not touch our actors, props, or sets.

Question 21

Are there restrictions for pregnant women or people having health problems?

Accepted Answer

In general you need to be in good physical condition to survive the attractions of The Haunted Hayrides. Please consult your doctor to find out if an intense experience is appropriate for your condition. Do not enter if you suspect your health is at risk. You should not enter with the following conditions: Pregnancy, heart conditions, nausea, obesity, back problems, epilepsy, breathing problems, bladder control loss.

Question 22

How long do I have to wait in line?

Accepted Answer

Wait times will vary depending on the day of your visit.  People are boarded on our wagons on a first come/first serve basis.

Question 23

Can tickets be resold?

Accepted Answer

Tickets are void if resold. Tickets purchased anywhere other than the Haunted Hayrides box office, or HauntedHayridesRochester.com will not be honored. All tickets purchased must be used on the date you select. We will aggressively prosecute any individual selling counterfeit tickets.

Question 24

I lost my phone/jewelry/shoes on the hayride. Can you help me find it?

Accepted Answer

Please make sure any items you bring are securely in your pockets at all times… or better yet, leave them in the car. We will not be able to check for lost items while attractions are open. Your lost items might not be found until the end of the night or the next morning, sometimes not until after the season. If you might have dropped an item inside one of our attractions, please message us on Facebook, or e-mail us with the details. Haunted Hayrides of Greater Rochester is not responsible for any personal items lost on the property.

Question 25

Why do you have so many rules?

Accepted Answer

All rules are strictly enforced for the safety of our guests. Anyone violating the rules may be asked to leave the property with or without warning, and without refund.

Due to the intense nature of this experience, we have adopted a Strong Policy regarding adherence to these rules, which are intended to keep you, other customers and our actors safe.  Our Strong Policy is a zero tolerance for violation of any of these rules. Violation will result in immediate removal from the venue. No refunds.

Keep in mind that this is a working farm operated in a rural, rustic, Apple Farm setting and natural environments.  You may encounter uneven terrain, rocks, and possibly areas of mud on the Hayride attraction (if it has rained heavily prior to your entry); also, if you leave the wagon or trail you will not be able to see and will most likely encounter brush, trees, stones and other items inherent to being in an orchard woods, or staging materials inherent to a stage production. Please obey both common sense and established rules of each attraction when visiting.  We welcome any and all input to help us improve the venue and your experience.

Question 26

If I have a problem or complaint, who should I contact?

Accepted Answer

Please email hauntedhayridesrochester@gmail.com, private message us on Facebook, or call/text (585) 420-8491 and someone will get back to you asap

Frequently asked questions